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business englisch
Business English for Personal Assistants and Administrative Staff
business englisch für den Handel
Communicating with Your Team
braking barriers
braking barriers - when presenting to an international audience
braking barriers presenting dor companies
braking barriers presenting for university
braking barriers - in perception and communication
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business english communication skills

HOW can we communicate clearly and concisely, yet respectfully and thoughtfully?
HOW can we build trust and relationships with clients, staff and team members from
around the globe?

Effective communication skills will help finish projects AND connect with people on a positive and respectful level. If we communicate with diplomacy and attention to the feelings of others, our work relationships will be more productive and successful. This English communication training will help you find the right words in many challenging interpersonal and intercultural situations in the workplace such as saying no to requests, disagreeing with colleagues, giving feedback to team members, apologizing to clients, or sharing bad news with your team. In this seminar, we will give you tools, tips and plenty
of practice to interact effectively within your own culture and across cultures.

Kursformat, Termine, Buchung, weitere Infos

Work Situations:

  • Giving and reacting to feedback
  • Dealing with complaints and offering apologies
  • Saying no to requests
  • Reframing angry contributions in meetings
  • Reminding people of deadlines and tasks
  • Sharing bad news
  • Social situations (invitations, thank-yous, congratulations, and more)

Communication Competence:

  • Creating positive relationship-building messages
  • Structuring messages clearly and politely
  • Communicating constructively
  • Wording messages diplomatically and without hurting the feelings of others
  • Avoiding embarrassment and defensiveness

  • Communicating across cultures with consideration and courtesy

Training Methods:

  • Spoken and written communication exercises in small groups and pairwork
  • Re-wording and re-phrasing exercises
  • Transforming sentence structures
  • Quick-response exercises: reacting quickly and spontaneously
  • Language register exercises: formal and informal wording

  • Using polite expressions and sentence structures

Kursformat, Termine, Buchung, weitere Infos
Zielgruppe Teamleiter und Mitarbeiter in internationalen Teams in Unternehmen, Hochschulen und anderen Organisationen, Mitarbeiter in HR und Verwaltung, Customer Service Mitarbeiter, Abteilungs- oder Ausbildungsleiter
Kursformat 24 Unterrichtseinheiten à 45 Min. = 12 x 90 Minuten
1 x wöchentlich 90 Minuten
Intensivkurs- oder Seminarformat auf Anfrage
English Level mind. B 2 / C 1 (Fortgeschrittene)
Teilnehmer Gruppen von 6 bis 12
Preise 95 € pro Unterrichtseinheit à 45 Min.
(Die Unterrichtsleistung ist nach § 4Nr. 21 a) bb) UStGesetz von der Umsatzsteuer befreit.)
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